Frequently Asked Questions

Water purifier spare parts, filters, maintenance & ordering — everything answered

Have a question about water purifier filters, spare parts, or your order? Find quick answers below. Still need help? Call or WhatsApp us at +91 7045222111.

1. How often should I change my RO membrane?

RO membranes should be replaced every 12–24 months, depending on water quality and daily usage. If your purifier's TDS output increases or water flow drops significantly, it's a sign the membrane needs replacement sooner.

2. How often should I change the sediment filter (PP filter)?

The sediment (PP) filter should be changed every 3–6 months. If water pressure reduces or the filter turns dark brown quickly, change it sooner — it's the most common cause of slow water output.

3. How often should I change the carbon filter (CTO/GAC)?

Carbon filters (CTO/GAC) should be replaced every 6–12 months. They remove chlorine, bad taste, and odour. A stale-smelling or off-tasting output is a clear sign it's time for replacement.

4. How do I know which filter fits my purifier?

Check your purifier's model number — usually on a sticker at the back or bottom. Search that model on AquaProduct.in or WhatsApp us at +91 7045222111 and we'll confirm the right filter for you within minutes.

5. Can I use compatible/third-party filters instead of original brand filters?

Yes. Compatible filters meet the same specifications as original branded filters and are significantly more affordable. All compatible filters on AquaProduct.in are quality-tested and certified by Bareeze Pure Pvt. Ltd. (ISO 9001:2015).

6. What happens if I don't change filters on time?

Clogged or expired filters reduce water flow, allow bacteria and high TDS to pass through, and put extra load on the pump and RO membrane — shortening the life of your whole purifier. Regular filter changes protect both your family's health and your machine.

7. How many stages of filtration does an RO purifier have?

Most RO purifiers have 6–9 stages: sediment filter (PP), pre-carbon (CTO/GAC), RO membrane, post-carbon, and often UV + UF + mineralizer. The exact stages depend on your model.

8. What is the difference between UF and RO membrane?

A UF (Ultrafiltration) membrane removes bacteria and suspended particles but does not reduce TDS. An RO membrane removes TDS, heavy metals, bacteria, and viruses — making it more effective for high-TDS water. RO purifiers require electricity and a pump; UF-only purifiers do not.

9. Can I change my purifier filter myself at home?

Yes! Most filter cartridges — sediment, carbon, UF — can be swapped at home with basic tools. Watch our step-by-step Hindi tutorials on the Aqua Product YouTube channel for your specific purifier brand.

10. What tools do I need to change a water purifier filter?

Usually just a filter housing wrench (spanner), a towel or bucket to catch water, and the replacement filter. Most filter kits from AquaProduct.in for Kent and Aquaguard include the wrench.

11. What is a PCB in a water purifier?

PCB stands for Printed Circuit Board — the control brain of your purifier. It manages the pump, UV lamp, solenoid valve, TDS controller, and all indicator lights. A faulty PCB can cause the purifier to stop working entirely.

12. How do I know if my purifier's PCB is faulty?

Common signs: no power despite a working adapter, all LEDs blinking abnormally, pump not starting with correct input voltage, or UV lamp not glowing. Try replacing the SMPS adapter first — if the problem persists, the PCB likely needs replacement.

13. Can I replace the PCB myself?

Yes, if you have basic electrical knowledge. Watch the Aqua Product YouTube tutorials for PCB replacement specific to your brand (Aquaguard, Kent, Livpure, etc.). If unsure, call a local technician or WhatsApp us for guidance.

14. What is an SMPS adapter in a water purifier?

The SMPS (Switched Mode Power Supply) adapter converts your home's 220V AC to the DC voltage (typically 12V or 24V) that the pump, PCB, and UV lamp need. A faulty SMPS is one of the most common — and cheapest — reasons a purifier stops working.

15. My purifier is not turning on — what should I check first?

Check in this order: (1) power socket is live, (2) SMPS adapter output voltage is correct — test with a multimeter, (3) PCB indicator lights, (4) water inlet valve is open. Most "dead purifier" cases are a failed SMPS adapter, which is the cheapest fix.

16. How often should I service my RO purifier?

A full service — all filters replaced, membrane checked, system sanitised — is recommended every 12 months. Pre-filters (PP, carbon) should be checked every 3–6 months. If your water source is heavily contaminated, service more frequently.

17. Why is my water purifier making unusual noise?

A low hum is normal (that's the pump). Loud buzzing usually means a clogged PP filter creating back-pressure, or a failing pump. Gurgling sounds often mean air in the lines. Replace the PP sediment filter first — it solves most noise complaints.

18. Why is water coming out very slowly from my purifier?

Slow output is usually caused by: (1) a clogged PP sediment filter, (2) low inlet water pressure, (3) a partially blocked RO membrane, or (4) a weak pump. Start with the PP filter replacement — it's the most common and cheapest fix.

19. Why does my purifier water taste bad or smell strange?

Bad taste or smell after purification usually means the post-carbon filter or mineralizer is expired. It can also happen when a new purifier or membrane hasn't been flushed properly. Run the purifier for 15–20 minutes and discard that water before use.

20. What is TDS and what level is safe in drinking water?

TDS (Total Dissolved Solids) measures the concentration of dissolved minerals in water (ppm). For drinking water, 50–150 ppm is ideal. Above 300 ppm is considered poor quality. Check your water with an affordable digital TDS meter available on AquaProduct.in.

21. How do I confirm a spare part is compatible with my purifier?

Every listing on AquaProduct.in mentions compatible models and brands. You can also WhatsApp us your purifier model number at +91 7045222111 — we'll confirm the right part instantly before you order.

22. Which purifier brands do you carry spare parts for?

We stock parts compatible with Aquaguard, Kent, Livpure, Pureit (HUL), Aquasure, AO Smith, Whirlpool, Blue Star, Hindware, Faber, V-Guard, LG, and 30+ more brands. We also supply parts for our own models: Aqua 2090, Aqua Mars, Aqua JADE, Aqua C3, Aqua Lotus, and Finpure.

23. How can I place an order on AquaProduct.in?

Visit aquaproduct.in, find your product, and order online — we ship pan-India. You can also WhatsApp your requirements to +91 7045222111 and we'll process your order manually.

24. Do you provide warranty on spare parts?

All parts sold by Bareeze Pure Pvt. Ltd. are quality-checked. If any part does not fit your machine, we will send the correct replacement — see our full exchange policy below.

25. How do I contact AquaProduct.in for support?

📞 Phone / WhatsApp: +91 7045222111
📧 Email: aquaproducts920@gmail.com
🌐 Website: aquaproduct.in
We reply to WhatsApp messages within a few hours on business days.

At Bareeze Pure / AquaProduct.in, our goal is simple: every part you receive must fit your machine. We stand behind every product we sell and ensure 100% compatibility.

✅ Wrong Fit? We Will Send the Right One.

If the filter, spare part, or accessory you received does not fit your water purifier, contact us immediately. We will verify the issue and dispatch the correct compatible part — at no extra cost to you. We guarantee that every customer receives a part that fits their machine.

📹 Unboxing Video is Mandatory

❌ No Cash Refunds

We do not offer cash refunds or payment reversals. Our policy is exchange-only. If a product doesn't fit, we replace it with the right one. We are fully committed to making sure you receive the correct, fitting part every time.

📋 How to Raise an Exchange Request

1. Record a clear unboxing video showing the received product and the issue.
2. WhatsApp the video along with your order number to +91 7045222111.
3. Our team will verify and confirm the correct replacement within 24–48 hours.
4. The right part will be dispatched to you promptly.

Still Have a Question?

Call or WhatsApp us — we'll help you find the right part for your purifier, fast.